The camera requires a phone signal via a telecommunications network to operate. Once a SIM card is installed, it will work anywhere that a 4G or 5G phone signal is available.

The camera will operate with SIM cards from all major phone networks. It requires a 4G or 5G network to operate. If you are unsure whether the location at which you are planning to use the camera has a 4G or 5G network available, we suggest checking your mobile signal at the location to ensure it is showing minimum 4G, and purchasing a SIM card from the same network provider. In most scenarios, a pre-paid data-only SIM card will be sufficient.

Data use is entirely dependent on how often you access the live feed via the app, whether you have motion alerts and cloud recordings set up and whether you are viewing in high definition (HD) or standard definition (SD). For HD viewing the camera will use approximately 1-2mb for every minute of viewing. SD viewing will use 0.5-1mb per minute. To reduce data usage, it is suggested you check your settings.

Yes, you can access the camera feed from any device where the mobile app is installed and you're logged in with the same account.

Yes. Though while the camera is designed for outdoor use and can withstand normal weather conditions, it's best to avoid exposing it to extreme weather where possible.

Equine Eye at Home has been tested to operate from -10 to +50 degrees Celsius.