We're here to help! Answers to our most common tech queries are below.
The camera will automatically connect to the 4G network if an active SIM card is being used. If you are not able to connect the camera to a network, it’s likely that there is an issue with your SIM card. Ensure the SIM card has valid data available - this can be checked by testing the SIM in a mobile phone.
Yes, from the camera settings select ‘PIR’ (passive infrared sensor), which will enable you to adjust the motion sensitivity.
From the live view screen HD or SD will be displayed. Ensure HD is selected for best picture quality. (HD streaming will use more data than SD).
Ensure the recording setting is enabled in the app. If the issue persists, it could be a problem with the SIM card or a phone memory issue (if your phone storage is low).
Check that the camera is charged and turned on via the power button. When the camera is turned on there will be a blue light on the front of the unit. If the camera is charged, and no blue light is showing, please contact tech support.
This is probably due to the motion sensor triggering. Sensitivity can be adjusted in the settings. Also check if the camera is triggering due to branches or other nuisance movements. If you are using the solar panel, ensure this is placed in an area that receives good direct sunlight to charge the battery.
Motion detection is activated from ‘PIR’ (passive infrared sensor) within the main app settings. If you would like to set up recordings, you need to enable access to the Cloud server from within the settings.
The ability to record video automatically requires access to a Cloud server for storage of the vision. Data security is important, and we have partnered with a global leader in security cameras to enable access to their encrypted servers which does come at a fee- if it is a service you choose to use. You can record free-of-charge, by recording in real time manually from your phone when the motion detection alert is triggered.
You can check the remaining battery power in the live view screen within the app. By default, you will get a notification when battery power drops to 10%. At the point you should charge the unit or connect a solar panel.
Ensure the camera is properly connected to the 4G network, and check your mobile device has a stable internet connection. If the issue persists, try restarting your camera.
Yes, you can access the camera feed from any device where the mobile app is installed and you're logged in with the same account.
Yes. Though while the camera is designed for outdoor use and can withstand normal weather conditions, it's best to avoid exposing it to extreme weather where possible.
Equine Eye at Home has been tested to operate from -10 to +50 degrees Celsius.
Select 'Forgot password' on the app login screen and follow the instructions to reset your password via your registered email.