Troubleshooting

Absolutely! We have a step-by-step set up video available here.

If after watching this guide you are still having set up challenges, please check our issue specific FAQs or contact us at hello@equine-eye.com so we can help.

One of the most common reasons for issues setting up the camera, is people have not activated the SIM card or that data isn't available on the SIM. To be sure the SIM is working, please pop it in your phone and run a test search on a web browser to be sure that the SIM is functioning and that data is available.

Knowing that the SIM is working, please make sure it has been inserted into the camera correctly. It needs to be inserted into the camera entirely - there should be no tail of the SIM card poking out of the SIM card slot. It goes into the camera with the chip facing down and the cut out corner on the left hand side. Please insert the SIM until it clicks into place completely inside the camera. A video showing how to properly insert the SIM can be seen here.

Once an active SIM is properly inserted, the camera light will change from flashing red & blue (which indicates no active data connection) to a solid blue light which indicates the camera is connected to a data network.

If an active SIM is not operating in the camera, please be sure you have a 4G/5G signal available in the location that you're using the camera.

Data use is entirely dependent on how often you access the live feed via the app, whether you have motion alerts and cloud recordings set up and whether you are viewing in high definition (HD) or standard definition (SD). For HD viewing the camera will use approximately 1-2mb for every minute of viewing. SD viewing will use 0.5-1 MB per minute. To reduce data usage, it is suggested you check your settings and make some custom changes.

 Recommended data allocation:

 If you check on your horses 1-2 times a day for a few mins - 

50mb per day. (1.5GB per month) 

If you check on your horses around 6 times a day and like to watch them for a while -

150mb per day. (4.5GB per month)

If you plan to be glued to your camera and live stream like an equine baby monitor - 

1GB per day. (30GB per month)

The camera will automatically connect to the 4G network if an active SIM card is being used. If you are not able to connect the camera to a network, it’s likely that there is an issue with your SIM card. Ensure the SIM card has valid data available - this can be checked by testing the SIM in a mobile phone.

Yes, from the camera settings select ‘PIR’ (passive infrared sensor), which will enable you to adjust the motion sensitivity.

From the live view screen HD or SD will be displayed. Ensure HD is selected for best picture quality. (HD streaming will use more data than SD).

Ensure the recording setting is enabled in the app. If the issue persists, it could be a problem with the SIM card or a phone memory issue (if your phone storage is low).

Check that the camera is charged and turned on via the power button. When the camera is turned on there will be a blue light on the front of the unit. If the camera is charged, and no blue light is showing, please contact tech support.

This is probably due to the motion sensor triggering. Sensitivity can be adjusted in the settings. Also check if the camera is triggering due to branches or other nuisance movements. If you are using the solar panel, ensure this is placed in an area that receives good direct sunlight to charge the battery.

Motion detection is activated from ‘PIR’ (passive infrared sensor) within the main app settings. If you would like to set up recordings, you need to enable access to the Cloud server from within the settings.

The ability to record video automatically requires access to a Cloud server for storage of the vision. Data security is important, and we have partnered with a global leader in security cameras to enable access to their encrypted servers which does come at a fee- if it is a service you choose to use. You can record free-of-charge, by recording in real time manually from your phone when the motion detection alert is triggered.

You can check the remaining battery power in the live view screen within the app. By default, you will get a notification when battery power drops to 10%. At the point you should charge the unit or connect a solar panel.

Ensure the camera is properly connected to the 4G network, and check your mobile device has a stable internet connection. If the issue persists, try restarting your camera.

Yes, you can access the camera feed from any device where the mobile app is installed and you're logged in with the same account.

Yes. Though while the camera is designed for outdoor use and can withstand normal weather conditions, it's best to avoid exposing it to extreme weather where possible.

Equine Eye at Home has been tested to operate from -10 to +50 degrees Celsius.